What changes.
Orders stop arriving on paper.
Customers order on the portal or text the desk. Both land in the warehouse view.
The morning rush runs itself.
The desk confirms orders at 5 AM while the office is still closed.
Nobody retypes anything.
Packing slips print from the orders. Invoices come from the deliveries.
You see the week on your phone.
Orders, aging and margin without a spreadsheet.
Questions.
We're small. Is this too much?
Start with the portal or the desk alone. Add the rest when it earns its keep.
What about customers who just call?
Calls still go to your office. The portal and the desk take the rest, so the people on the phone have fewer orders to type.
Do I need new hardware?
No. A phone and the browser you already have.
Want more orders and less typing?
See it run on your own price list.