Ordering
How to take orders by text message without losing any
Text orders aren't the problem. Lost, unclear and unconfirmed ones are. The rules, reply templates and tools that fix it.
What's included.
Reads the message the way your clerk would.
Two cases of limes and three of avocado for Thursday. The desk matches each line to that customer's price list, in cases, pounds or each, and works out the date.
Confirms before it commits.
The customer gets the order back as a list and one question: Confirm? A yes creates the order and sends back the order number. Anything else stays open.
Never guesses silently.
An unknown item, an unclear quantity or a line it isn't sure about goes to a review queue. Fix it in two clicks and teach the desk the word for next time.
Knows who's texting.
Customers are matched by phone number. An unknown number can never create an order.
Lives on your business number.
Texts and WhatsApp on a number that's yours. Opt-outs are handled automatically.
How it fits.
Desk orders land next to portal orders in the warehouse view, with the message that created them.
Questions.
What if the message is in Spanish?
It answers in the customer's language.
Can a text change a price?
No. A message can only pick items and quantities from that customer's price list. Prices, discounts and addresses are staff-only.
What happens at 6 AM when everyone texts at once?
Every message is queued and answered in order. Anything the desk can't confirm waits in the review queue for a person.
Do my customers need an app?
No. They keep texting the number they already use.
Guides.
Stop typing orders.
See the desk read one of your own customers' texts.